Privacy Policy

Effective Date: 01/01/2025

At Chordia Group, we are committed to protecting your privacy and ensuring a secure experience when you use our customer support ticket system. This Privacy Policy explains how we collect, use, store, and protect your personal information when you submit a support ticket via our app. By submitting a ticket, you consent to the practices described in this policy.

1. Information We Collect

When you submit a support ticket through the Chordia Group app, we collect the following types of information:

  • Personal Information: This may include your name, email address, phone number, and any other details you provide in the ticket submission form.
  • Support Ticket Information: This includes details about the issue you're reporting, your interaction history with our support team, and any attachments (such as images or documents) you upload to help us understand your request.
  • Technical Information: This may include information about your device, operating system, IP address, and usage data when accessing the Chordia Group app.

2. How We Use Your Information

We use your information for the following purposes:

  • Providing Support: To address your inquiries, resolve issues, and provide solutions based on your support ticket.
  • Improving Services: To analyze customer feedback and improve the quality of our services, products, and support processes.
  • Communication: To keep you updated on the status of your support ticket, including follow-ups, responses, and resolutions.
  • Security and Fraud Prevention: To monitor and protect the security of our systems and prevent misuse or fraud related to the app and our services.

3. How We Store and Protect Your Information

We take your privacy seriously and have implemented reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is stored securely on our servers, with encrypted access and regular backups.

To safeguard your personal information, we also use secure communication protocols (such as SSL/TLS) when you submit a support ticket through the app.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who help us manage the support ticket system or provide related services (e.g., email delivery, ticket management). These third parties are required to protect your data and use it only for the specific services they provide.
  • Legal Requirements: We may disclose your personal information if required by law, or if we believe that such disclosure is necessary to protect our rights, comply with a legal process, or prevent fraud or illegal activity.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You can request access to the personal information we hold about you and ask us to correct any inaccuracies.
  • Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
  • Opt-Out: You can opt out of receiving marketing communications or updates about your support ticket. However, you will still receive essential notifications related to your support ticket.

To exercise any of these rights, please contact us at ads.chordia@gmail.com.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal and regulatory obligations. When no longer needed, we will securely delete your data.

7. Children's Privacy

Our support ticket system is intended for use by individuals aged 18 or older. We do not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected information from a child under 13, we will take immediate steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will post the updated policy on this page and update the effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: ads.chordia@gmail.com
  • Phone: +91 7014503967
  • Address: Chordia Group, 29 Chordia Enclave, Janpath Shyam Nagar, Jaipur-302019

By using our app's support ticket system, you acknowledge that you have read and understood this Privacy Policy.